At The Sexy Bra Store, we’re committed to making your intimate apparel shopping experience as seamless and luxurious as our lingerie collections. Below you’ll find all the details about our shipping options and hassle-free return process.
Shipping Information
We ship worldwide (excluding some Asian regions and remote areas) using premium carriers to ensure your delicate intimates arrive in perfect condition.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) from our Dallas facility.
Shipping Options
1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
2. Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
You’ll receive tracking information via email once your order ships. Please note delivery times may vary slightly depending on your location and customs processing.
Our Easy Return Process
We want you to feel completely confident in your purchase. If your intimate apparel doesn’t meet your expectations, our discreet returns process ensures a stress-free experience.
Return Policy Highlights
• 15-day return window from delivery date
• Items must be unworn, unwashed with all tags attached
• Original packaging and proof of purchase required
• For hygiene reasons, we cannot accept returns on panties, control panties, or dress & trouser socks unless defective
How to Return or Exchange
Step 1: Contact our customer care team within 15 days of receiving your order at [email protected] with:
– Your order number
– Product details (name, color, size)
– Reason for return/exchange
– For exchanges: specify replacement item details
Step 2: Wait for our response (within 1 business day) with return authorization and instructions.
Step 3: Securely package the item in its original packaging with all tags attached.
Step 4: Mail your return to:
The Sexy Bra Store Returns
654 Ersel Street
Dallas, TX 75247 USA
Note: Use a trackable shipping method. Return shipping costs are your responsibility unless the item is defective or incorrect.
Refund Process
Once we receive and inspect your return (typically within 3-5 business days):
• Refunds are processed to your original payment method
• Credit card/PayPal refunds appear within 5-10 business days (depending on your financial institution)
• You’ll receive email confirmation when your refund processes
• Original shipping fees are non-refundable
Exchange Process
Need a different size or style? We’re happy to help:
• Follow the standard return process above
• Clearly indicate you want an exchange in your email
• For higher-value exchanges: we’ll invoice the difference
• For lower-value exchanges: we’ll refund the difference
• We cover shipping costs for replacement items
Damaged or Defective Items
If your item arrives damaged, please contact us immediately at [email protected] with photos. We’ll arrange a free return and expedite your replacement or refund.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless defective:
• Panties
• Control Panties
• Dress & Trouser Socks
Need Help?
Our Dallas-based customer care team is available Monday-Friday, 9am-5pm CST:
Email: [email protected]
Thank you for choosing The Sexy Bra Store for your intimate apparel needs. We’re committed to making every aspect of your experience with us—from shopping to returns—as comfortable and luxurious as our lingerie collections.