At The Sexy Bra Store, we want you to feel completely confident in your purchase—both in how it makes you look and how it makes you feel. If for any reason your intimate apparel doesn’t meet your expectations, our discreet returns process ensures a seamless experience.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please Note: For hygiene reasons, we cannot accept returns on panties, control panties, or dress & trouser socks unless they arrive defective or damaged. All other intimate apparel is eligible for return.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer care team at [email protected] with your order number and details about the product you’d like to return or exchange. You may use the template below.
  2. Wait for Approval: We’ll respond within 1 business day with return authorization and instructions.
  3. Package Your Item: Securely package the item in its original packaging (or similar protective packaging) with all tags attached.
  4. Ship Your Return: Mail your return to our Dallas facility using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Return Shipping Information

Please ship returns to:

The Sexy Bra Store Returns
654 Ersel Street
Dallas, TX 75247
USA

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • You will receive an email notification when your refund has been processed

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Process

Prefer a different size or style? We’re happy to exchange your item:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. If the exchange item is of higher value, we’ll invoice you for the difference
  4. If it’s of lower value, we’ll refund the difference

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear The Sexy Bra Store Customer Care,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item to Return: [Product Name, Color, Size]
Reason for Return: [Please specify: wrong size, style preference, etc.]

For exchanges, I would like:
[New Product Name, Color, Size]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Questions?

Our Dallas-based customer care team is available Monday-Friday, 9am-5pm CST to assist with any questions about returns or exchanges. Contact us at [email protected].

We appreciate your trust in The Sexy Bra Store for your intimate apparel needs and strive to make every aspect of your shopping experience—including returns—as luxurious and comfortable as our lingerie collections.